Refund Policy
Refund Policy
Return Period
Primebird offers a 24-hour return period. You may request a return within 24 hours of receiving your order.
To qualify for a return, the product must be in the same condition in which it was delivered. Items should be unused, undamaged, with their original packaging, tags, accessories, and other included materials where applicable. Proof of purchase or order details may also be required.
How to Request a Return
To request a return, contact us at:
Please provide your order number, product details, and the reason for your return.
Do not send an item back before receiving return instructions from our team. Unauthorized returns may not be accepted.
Return Approval
Once your request is reviewed and approved, we will provide the relevant return instructions. The returned item may be inspected before a refund is approved.
A 30% deduction may be applied to the refund amount according to the condition and circumstances of the returned order.
Damaged, Defective, or Incorrect Items
Please check your order as soon as you receive it.
If you receive an incorrect, damaged, or defective product, contact us promptly with your order details and clear photographs or other relevant evidence. We will review the issue and determine the appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Products that have been used or damaged after delivery
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Personalized or customized products
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Hygiene or personal-care products where applicable
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Products that cannot be resold due to their condition
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Items specifically marked as non-returnable
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Sale or clearance items where stated
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Gift cards, where applicable
If you are unsure whether your product qualifies for a return, contact our support team before sending it back.
Exchanges
If an exchange is approved, availability of the requested replacement product will be subject to current stock.
In some cases, the quickest solution may be to return the original item and place a new order after the return has been approved.
Refunds
After we receive and inspect an approved return, we will notify you about the status of your refund.
If approved, the refund will generally be issued to the original payment method within 10 business days. The actual time required for the amount to appear in your account may vary depending on your bank or payment provider.
If you have not received an approved refund after the expected processing period, please contact us.
Contact
For return and refund questions:
Primebird
Email: primebirdofficial@gmail.com
Address: Punjab, Pakistan